Brookstone Lodge Hotel, Asheville Reviews

Brookstone Lodge Hotel, Asheville Hotels Reviews

Address: 4 Roberts Rd, Asheville, NC 28803-8613







Not knowing anything about Asheville, I reserved room for us at Brookstone Lodge. It turned out to be a well staffed, clean place, a bit tired but clean and comfy. The personable manager told us they are planning a complete remodeling. Be advised, it is not located downtown so you have to drive to everywhere.

A no frills hotel outside of Asheville. The carpet was so dirty it made me question whether it had ever been cleaned (and what that meant for the rooms) The breakfast was ok but we skipped in favor of better options. Second floor room facing the highway with constant noise. I would not recommend it.

This is about as close to a lodge as motel six is to the Waldorf. Exercise room had on treadmill and a broken A/C unit on the floor. The indoor pool was yellow. No view at all. Good in that it is close the ' Village '

Dear Angela,I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve…More Tammy M1 review

I gave it a 2 in rating. Upon arrival @ 6:15pm there was a line out into the small lobby there was only 1 person checking people in. Our room was on the 2nd. floor clean in appearance but very musty smelling. Sat on the little love seat & it had a very strong odor. I would not sit on…More

Dear Tammy,I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Housekeeping Staff to ensure this is an isolated incident. We continually work to…More rockhound63Murphy, North CarolinaLevel Contributor 12 reviews 4 hotel reviews2 helpful votes

What a pleasant experience! The hotel was clean & spacious. Nice indoor pool, great breakfast, and friendly accommodating staff. Perfect place to stay for a getaway weekend. We asked for a suggestion for dinner, and they gave a few. We picked Wayside Grill which was wonderful. Really nice staff!

Dear Rock,I want to thank you for taking the time to post a review of your stay. I am thrilled to read that you enjoyed your stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Omarra S.Area ManagerMore Kimberly JTennesseeLevel Contributor 26 reviews 6 helpful votes

We really enjoyed staying the night here! Everything was clean, the staff was super friendly and pleasant- offered directions and suggestions to local places. The room was simple and nice. The price wasn't bad either. Very quiet and calming. Great and easy location- convenient to down town area or Biltmore area. We would definitely stay here again!! See all photos

Dear Kim,I want to thank you for taking the time to post a review of your stay. I am thrilled to read that you enjoyed your stay with us and the staff was friendly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area….More garyvnicholsBoone NCLevel Contributor 59 reviews 10 hotel reviews45 helpful votes

My wife and I stayed here for one night during our most recent visit to Asheville. Check-in went well the gentleman at the desk was very nice. Our room was on the second floor so we took the elevator. Immediately after stepping off we noticed a musty smell in the hallway, the smell was also in the room as well….More

Dear Gary,I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the staff was very nice and friendly. Thank you for bringing your concerns to our attention with the odor of the room and the breakfast not being replenished. The incidents you described is unacceptable, and I sincerely…More Michael LPort Orange, FloridaLevel Contributor 173 reviews 17 hotel reviews52 helpful votes

If I was to go back to Asheville I would for sure stay here again,I would however stay on the forth floor and as far away from the elevator and ice machine as i could get. The floors and walls were a little thin. But the lodge is close to everything and the bed was nice.

Dear Michael,I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you would return to our hotel, however; was disheartened to read your room location had noise disturbance due to the ice machine and elevator. I apologize for your experience. We continually work to improve our hotel, so…More Leder1174Level Contributor 5 reviews 3 hotel reviews1 helpful vote

This hotel is close to the Biltmore house we wanted to see. We were greeted with friendly service. I had booked on the Travelocity app as we were driving here. So easy and had us ready. The hotel is clean , quiet , and the beds so comfortable. We decided to stay a second night since we were going to…More

Dear Leder,I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the room was clean and the staff was friendly and welcoming. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be…More Marlene HEvansville, IndianaLevel Contributor 16 reviews 5 hotel reviews4 helpful votes

We spent three nights at Brookstone Lodge and found the location to be very convenient to area attractions and the staff friendly and very helpful, both within the hotel, and recommendations for attractions and eateries. Wi-Fi only worked part of the time though, so those needing to work online had to go elsewhere. Rooms at the back of the hotel…More

Dear Marlene,Thank you so much for sharing your experience with us. I am so happy to read our staff was helpful and friendly. I apologize for the level of noise that affected you and your guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to…More PreviousNext123456…81Updating list… Still looking for a hotel? Highly rated hotels in or near AshevilleTrendyHilton Asheville Biltmore Park 1,227 reviewsFamily-friendlyThe Omni Grove Park Inn 4,678 reviewsLuxuryThe Inn on Biltmore Estate 1,941 reviewsNear the beachRumbling Bald Resort on Lake Lur… 286 reviewsShow PricesShow PricesShow PricesShow PricesTravelers also viewed these Asheville hotelsCountry Inn & Suites By Carlson,… 1,672 reviewsBaymont Inn & Suites Asheville/b… 1,545 reviewsCountry Inn & Suites By Carlson,… 1,130 reviewsThe Residences at Biltmore 1,075 reviewsShow PricesShow PricesShow PricesShow PricesView all 62 hotels in Asheville, ranked by popularityQuestions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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