Holiday Inn Express Hotel & Suites Boston Garden Hotels ReviewsAddress: 280 Friend St, Boston, MA 02114-1801 (Formerly The Hotel at Boston Garden)
Hard to figure out parking. Had to go around the block twice and call 3 times to figure out they had valet and to just find a spot on the street outside. Friendly helpful staff at the desk and at breakfast. Slow, hot elevators. Spendy downtown parking -$43 per night. Average breakfast. Spacious, clean, quiet room but view was of…More
Stayed here for 4 days on a visit to Boston to look around and see the autumn colours. I have stayed in Holiday Inn Express hotels before but this one sets new standards! The room was ok if a bit dated but breakfast was something else. Polystyrene plates, paper cups and plastic cutlery. Not much of a food choice either…More
We traveled to Boston on a family trip. We choose the HIE due to the competitive rate, free wifi, and free breakfast. We were extremely happy with the service we had at the front desk. Our room was spacious for a city, but there was an odd smell in the hallways (can tell it's an older building). Rooms smelled fine…More
The location is adjacent to TD Garden Arena with several local fan bars on the street. The outside is unassuming giving a clue to the interior. The hotel needs a face lift to keep the IHG brand standard. The staff is friendly, marginally helpful, and somewhat efficient. The standard double room for an IHG platinum member included a crooked bathroom…More
Awesome and attentive staff. Older building but kept up nicely. Can't beat the location for an event at or near TD Garden. Valet parking was smooth and affordable.Checkin, cleaning staff, FREE breakfast attendants went above and beyond.Thank you for your super customer service in an era where it is lost!Many thanks.
This hotel has a lot going for it – great location, great staff, great service, good complimentary breakfast, and very clean. My room was a bit small but provided everything I needed. The location is a quick walk to restaurants, bars, and Boston Garden. Cheap Uber ride to Fenway ($13.32) during rush hour; less than $10 on the return trip.
While location is wonderful and within walking distance to many things, this hotel is severely aging. AC broke one night and as windows are inoperable in room and fixed shut, room was stifling making sleep impossible. Bathtub would not drain so showering in ankle deep water. Staff very friendly, but would not stay here again.
Hello Lucca2013. We appreciate your review and thank you for being our guest. We apologize that you had AC issues and bathtub issues. I hope the team was able to assist. Thank you for mentioning they were very friendly. I will be sure to share with the team as they will be happy to read this!Thank you and please…More Bert FLevel Contributor 12 reviews 1 helpful vote
Everything was great especially the breakfast attendant. The front desk for check in was very friendly and customer service oriented. Too bad the check out person didn't have the same friendly attitude. Maybe he was having a bad day!!!
We stayed for three nights in mid-September. The meals, cleanliness, staff, decor, bed quality and everything would easily be a 4 or 5, but we just felt the street it was located on was kind of sketchy. Other places on the street had lots of graffiti, etc. It was actually very convenient to walk to the North End and to…More
Hello Julie B.Thank you for your comments and review of the hotel and team members. We are glad to hear that you enjoyed your stay including our team! Thank you! We were sad to read about the street comments, but good news is the city has told us they will be refreshing soon! Can’t wait to have a brand…More Senlac1066Battle, United KingdomLevel Contributor 16 reviews 9 hotel reviews22 helpful votes
Location is perfect for easy access to train station, tour buses and within easy walking distance to city centre.Room was clean and housekeeping standards were perfect.As the hotel is a Holiday Inn Express there is a light buffet breakfast included. It's basic but more than ample to start the day. A choice of hot or cold food and…More