The James Chicago Hotel Reviews

The James Chicago Hotel Hotels Reviews

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727


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This is a boutique hotel steps from Michigan Avenue and State Street! Rooms are large enough, efficiently designed and very clean and pretty quiet. Slamming doors cannot be helped. Beds are comfy, and the bar is well stocked. They are, however, spartan, and for $500 a night on the weekend, was looking for a prettier room. Plenty of towels, filtered…More

The website for the James has you thinking that this is going to be an above average place to stay, but the experience is somewhere below that.On the plus side, the location is terrific. So too was the manager on duty who upgraded our stay to a suite on the 17th floor, which was a very nice room. So,…More

Dear Brendan P,Thank you for your review. We greatly appreciate you joining us and I’m very sorry to learn that your stay was less than exceptional. I am truly sorry to hear the room design in the Loft King Suite did not meet the standards you have come to expect from James hotels. Comments like yours will help us…More muratb10Chicago1 review

I have stayed at the hotel for a business trip. Checked in and out very quickly. My main expectation was a good quality sleep in a clean and well furnished room. Totally satisfied. I would definetely stay for the next time!Review collected in partnership with this hotel This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Dear lakegirl58,Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored by your generous compliments of our hotel. Most of all, I truly appreciate your continued loyalty to us and that you plan to stay again. Thank you again for writing, and on behalf of the entire James…More thewanderingfamily4UtahLevel Contributor 79 reviews 27 hotel reviews11 helpful votes

This is our second stay here in the last few years. It is in a great location to many restaurants and shopping and not too far from the red line of the subway which makes it easy to get here from the airport on the train/metro lines. The rooms are simple but well designed. The common areas are looking a…More

Dear thewanderingfamily4,Thank you for your feedback. I’m happy to see that your overall stay was great. Comments like yours will help us for the plans in our future renovation. I know we will do all possible to exceed your expectations during your next visit. I am looking forward to see you very soon!Thank you again for your loyalty,…More J9615SVrachelChicago1 review

The hot water took 15 min to run in the morning. For a boutique hotel it is disappointing to offer communal shampoo, conditioner. The carpet was worn in the room and the wall was dirty. The hallway was barely lit.Review collected in partnership with this hotel This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Dear J9615SVrachel,I would like to take this opportunity to personally apologize for your experience with us. We are not accustomed to being assigned such a low score, as we strive to present a superior stay to each and every one of our guests. I am very sorry to see that you were extremely disappointed with your visit, but rest…More A722XJcharlesmChicago1 review

this was a business trip and once again, not disappointed. great service, with a perfect business location comfortable room at a great location.Close to everything Chicago. I love this hotel! Will come back.Review collected in partnership with this hotel This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Dear A722XJcharlesm,Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored by your generous compliments of our service, and I am proud that it was their efforts that made your stay memorable. Additionally, I am glad that our location was convenient for the sites you wanted to visit…More FrankGeislerZurich, SwitzerlandLevel Contributor 616 reviews 62 hotel reviews1,569 helpful votes

We did come for a few days to "The James" hotel which is located in the center of Chicago's "Magnificent Mile" district.All service personnel was extremely friendly and helpful.We had a family room with two Queen size beds and which was very clean and comfortable.The only slight negative was the noise of the city and plenty of…More

Dear FrankGeisler,Thank you for taking the time to share about your recent stay with us at The James Chicago.I am delighted to read your compliments of our convenient location and friendly, helpful staff. I am sorry if street noise was an inconvenience and if it detracted from an overall pleasant experience. We do offer quieter Suites facing our…More tanniaj8Barcelona, Spain1 review

I have stayed in a lot of places in Chicago, and a LOT of nice hotels around the world, but this was by far my favorite experience. It was chic that lived up to its name- not all notable hotels do this. It also had an atmosphere surprisingly homey, and very welcoming. All staff members quickly remembered me & anticipated…More

Dear tanniaj8,Thank you for taking the time to share about your recent stay with us at The James Chicago. It is truly humbling to hear that you consider us to be your favorite hotel in the city; we are very honored by your loyalty to us. Thank you for your generous compliments of our team and the outstanding service…More Zemo TChapel Hill, North CarolinaLevel Contributor 14 reviews 9 hotel reviews4 helpful votes

Service is the most important part of any hotel stay, to me, and the folks at The James go well beyond ordinary to provide a fantastic experience. From check in to check out, every interaction I had with staff here was friendly, efficient and proactive about getting my needs met. (I was here for a meeting, and in particular I…More

Dear Zemo T,Thank you for taking time out of your day to write a review for everyone here at the James Hotel. We will be certain to pass along all your compliments to the team. They are all outstanding members of our family and we are lucky to have them.I’m looking forward to welcome you back soon!Thank…More Lis FCincinnati, OhioLevel Contributor 3 reviews

We had a great stay at this hotel. The staff is very friendly and helpful, the elevators are fast (!), the rooms are cozy and well appointed. It had a great shower and soft wonderful towels! We also had a a delicious breakfast, very well prepared. It's a good location as well!Review collected in partnership with this hotel This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Dear Lis F,Thank you for taking the time to share about your recent stay with us at The James Chicago. I am thrilled to hear that you enjoy staying with us, thanks to our convenient location, comfortable rooms, and most of all, our friendly staff. Thank you for taking the time to write, and we hope to welcome you…More PreviousNext123456…275Updating list… Still looking for a hotel? Highly rated hotels in ChicagoFamily-friendlyThe Talbott Hotel 2,548 reviewsLuxuryThe Langham, Chicago 1,856 reviewsNear the beachW Chicago Lakeshore 1,117 reviewsGreat valueMajestic Hotel 680 reviewsShow PricesShow PricesShow PricesShow PricesTravelers also viewed these Chicago hotelsThe Gwen, a Luxury Collection Ho… 3,008 reviewsPalomar Chicago, a Kimpton Hotel 2,464 reviewsACME Hotel Company Chicago 2,581 reviewsdana hotel and spa 2,967 reviewsShow PricesShow PricesShow PricesShow PricesView all 189 hotels in Chicago, ranked by popularityQuestions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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