The Westin Chicago River North Hotel Reviews

The Westin Chicago River North Hotel Hotels Reviews

Address: 320 N Dearborn St, Chicago, IL 60654-5010


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I stayed here for a long weekend with a couple of friends. The property is very nice and the hotel is in a great location – close enough to The Bean, Miracle Mile, great shopping, restaurants and the Architectural Boat Tours. I parked my rental car in a nearby garage and walked everywhere for three days. Parking is pricey at…More

Amazing customer service from the moment we stepped into the hotel. As a Starwood SPG member, it seems like your staying with family in a 5 star experience. Thank Nateisha Congo (front desk team member) for the warm hospitality! My wife and I are newly weds who will definitely stay at the Westin again, love this city! Great location on…More

Greetings Kambiz S,Nateisha is one of our newest Front Desk Agents and she truly is a Rock Star. I am delighted to hear that she provided you with white glove service during your stay. Thank you for your wonderful comments and i hope you will consider The Westin River North when you return to the Windy City. Congratulations Newly…More Yogi BMilwaukee, Wisconsin, United States1 review

We stayed recently for a birthday celebration. We received terrific SPG Platinum recognition.The chief concierge, Ms. Treacy was amazing and helped plan a truly memorable stay!The Westin River North is my go-to hotel in Chicago for business and leisure.

Hello Yogi B,Happy Birthday!I am delighted to hear that Ms. Tracy was able to provide you with a memorable stay. She truly is a great asset to our team, we are very lucky to have her. I hope you had a wonderful Birthday and hope you consider The Westin River North for your future trips to Chicago!Be…More Omena5645Traverse City, Michigan1 review 2 helpful votes

We are visiting here on a big sports weekend–Cubs in the playoffs, college football . . .We coudln't watch any of it on the TV in our room. The cheesy cable service doesn't get Fox Sports (the Cubs game) or the Big 10 network (Northwestern v. Michigan State) and the channel for the Wisconsin v. Ohio State game. (ABC) was…More

Hello Omena5645,I apologize for your less than adequate experience with our Televisions in the room. We took these comments seriously this weekend and we now have Fox Sports 1. We are also adding additional channels to better accommodate our Sports Fans. I thank you for your comments and hope you will consider The Westin River North for your future…More WimzcalMelissaFerndale, MichiganLevel Contributor 6 reviews 3 hotel reviews2 helpful votes

Went for a girls weekend in October to Chicago. I love the heavenly beds and modern decor of Starwood's Westin brand. Hotwire found us an excellent rate of $167 per night, so we jumped on it.Westin Chicago on N Dearborn is in a perfectly central zone to take advantage of sightseeing the on the river, shopping, restaurants & the…More

Thank you so much for you kind words WimzcalMelissa!I am delighted to hear that you had a renewing stay for your weekend. We look forward to welcoming you back to The Westin River North!Be Well,Francisco FonsecaMore doitall926Orlando, FloridaLevel Contributor 15 reviews 3 hotel reviews1 helpful vote

I stayed at this hotel during the Chicago Marathon weekend and loved it! It was in a great location for taking the train being only two blocks from the station. There were several restaurants and bars literally across the street which made meals and drinks easy. The concierge desk made an excellent recommendation for dinner one night and even called…More

Greetings doitall926,Thank you so much for your review of The Westin Chicago River North. The River North area is a great area which is close to several restaurants, parks, and bars. I am happy our Concierge Team was able to be of service to you.I apologize we were not able to facilitate your needs faster but I am…More Cathy270Mississauga, CanadaLevel Contributor 56 reviews 5 hotel reviews33 helpful votes

We stayed at this hotel from Friday-Monday this past weekend for the marathon. I won't complain about the price because it was marathon weekend and expensive everywhere. We had a great stay! The bed was super comfortable, the room was clean and the staff were helpful.The only issue for us was the room cleaning. Because I was running the…More

Dear Cathy270,My apologies for the room not being serviced when you returned to the room. I am however, delighted to know that you had a great stay with us! It is very rewarding when we help prepare our runners for a big race like the Chicago Marathon, i am happy you enjoyed the snacks. Our team works diligently to…More sjstakeSongtan, South KoreaLevel Contributor 72 reviews 8 hotel reviews11 helpful votes

I understand that hotel prices are expensive in the heart of Chicago, but the price I paid for the service and quality of the room was not even close to being worth it. I checked in after 1500 and the room was not ready. They did give us drink vouches while we waited but after traveling for 27 hours from…More

Dear sjstakeI apologize that your room was not ready at the time of your arrival. I am happy to hear that our staff was friendly and able to assist you during your stay. I encourage you to contact our team prior to your next Westin getaway, and we will work to ensure that your next experience is nothing short…More KathleenCoWashington stateLevel Contributor 5 reviews 4 hotel reviews5 helpful votes

This Westin has taken the quiet Japanese theme to an extreme that equals ghost town. Try to find someone to take your order in the lobby bar, good luck. Try to find a concierge on duty, ha ha ha. Bathroom in my room was dirty (hair on the floor, towels a mess). No new roll of toilet paper left when…More

Dear KathleenCo,I want to thank you very much for your comments on your recent stay at The Westin Chicago River North. I was very disappointed to hear of your dissatisfaction and that your recent stay was less than satisfactory. I appreciate your comments as they allow us to take necessary measures to avoid future occurrences. Please feel free to…More canicetravelsChicago, IllinoisLevel Contributor 5 reviews 3 hotel reviews

I have been staying at this hotel for 10 plus years and I have always loved it. I stayed there a little while ago and as always it was super clean. It is a Terrific location. There are so many great restaurants and bars in the area. However the best part of the hotel is their great customer service!!!! I…More

Greetings canicetravels!I am delighted to see that your visit was nothing short of flawless. Our team strives to create wonderful experiences for our guests. I will happily express your kind words to Hector & Angel.I appreciate your strong relationship with The Westin Chicago River North. I hope you will reach out to us when you celebrate your 10…More PreviousNext123456…170Updating list… Still looking for a hotel? Highly rated hotels in ChicagoTrendyTrump International Hotel & Towe… 2,314 reviewsFamily-friendlyPalomar Chicago, a Kimpton Hotel 2,464 reviewsRomanticRadisson Blu Aqua Hotel 3,993 reviewsLuxuryThe Langham, Chicago 1,855 reviewsShow PricesShow PricesShow PricesShow PricesTravelers also viewed these Chicago hotelsRenaissance Chicago Downtown Hot… 1,513 reviewsHotel Chicago Downtown, Autograp… 879 reviewsKinzie Hotel 2,316 reviewsThe Westin Michigan Avenue Chica… 2,267 reviewsShow PricesShow PricesShow PricesShow PricesView all 189 hotels in Chicago, ranked by popularityQuestions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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