Hilton Galveston Island Resort Reviews

Hilton Galveston Island Resort Hotels Reviews

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874


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I was in town for a conference and The Hilton was a great place to stay. Very well kept, the rooms were great and the staff were very friendly and professional. Right in front of the beach and on a main strip with great places to eat and visit.ReportHelpful?Thank 476gregoryg Carol WArlington, Texas1 review1 helpful vote

Staff was friendly and welcoming. The hotels location was good and so was the price. They upgraded our room when we arrived since they were slow. Which I was surprised, but greatful. Mirrors were smeered as was the tv screen. The shower had someone eleses hair on the wall and floor. Shower mat in the shower was hanging over the…MoreReportHelpful?1Thank Carol W COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThank you for bringing this to our attention as we will address this immediately. I do ask can you please contact me (Quinn B) to discuss your visit and how I can make it right. Thank you for your time and I look forward to us speaking.MoreSteven GLevel Contributor4 reviews1 helpful vote

The very first thing I noticed was at check-in, they were a disorganized mess. Because there is no clear line, people were inadvertently cutting in front of other people and anyone with status was getting passed up for guests who were just asking random questions. After the rude service we ventured to the elevators and as it opened at out…MoreReportHelpful?1Thank Steven G COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewI have read over the comments that you have said and I am taken back on what has occurred. At your earliest convenience can you please contact me (Quinn B) to discuss your stay. It is my job to make it right and I look forward to assisting you. Thank you for your time.More443carltonhTEMPLE, United States

This hotel is centrally located and in right along the Seawall and has everything that you need. The is a Bar and a Eating area. They also provide extended parking for Cruise personnel with drop off and pick up. Great Stay!ReportHelpful?Thank 443carltonh COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThank you for your comments about the hotel and services. We appreciate your business and look forward to you visiting again.Mark T1 review2 helpful votes

The hotel is nice and the location is good. My floor was wet near window since it rained for several days prior to arrival. The breakfast was good and I could see the ocean from my window. Unfortunately I did not have time time to enjoy the beach. Overall I would recommend this hotel based on price and location.ReportHelpful?Thank Mark T COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThank you for your kind words about the hotel. We appreciate your business and we look forward to you retuning to enjoy the facility and surrounding area.Donnie3217Kalamazoo, MILevel Contributor96 reviews75 hotel reviews50 helpful votes

As a diamond Hilton Honors member I stay at lots of Hilton properties every year obviously and for the most part I am always pleased I've been a loyal guest of Hilton for many many years but my most recent experience at this particular hotel is beyond belief and what makes it even worse is after I've contacted the hotel…MoreReportHelpful?2Thank Donnie3217 COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewAfter reading these comments I am taken back on the experience that you have encounter and the lack of caring the hotel and staff towards you. I would like to speak to you personally to discuss these issues and how we can make it right. At your earliest convenience could you please contact me (Quinn B) to discuss your stay….MoreroberthO9268JLDallas, United States1 review

Encountered poor customer at Check In and Check out. The Heat / AC system did not work in my room. They were not empathetic to the problem, and upon reporting the issue, I did not see where they even notated the problem so that it could be fixed prior to the next guest. They certainly do not represent the expectation…MoreReportHelpful?Thank roberthO9268JL COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewAfter reading these comments I an taken back of what has occurred and I sincerely apologize for this. I do ask when you get a moment can you please contact me (Quinn B) at the hotel so we can discuss your stay and how I can make it right. Once again we do apologize for any inconvenience and we look…MorenicolewG2569NBPlano, Texas1 review

We traveled to Galveston the night before leaving on a cruise. The value of the hotel room and the price for parking was great. The service we received was excellent. We plan on visiting this location again very soon & ofte. The hotel room view was beautiful.ReportHelpful?Thank nicolewG2569NB COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThank you for your kind words about the hotel and staff. We strive hard to offer a consisitant product with exceptional service. We look forward to you returning in the near future.j0ycetayl0rHawkins, TexasLevel Contributor7 reviews3 hotel reviews

When I first got out of the car, I was greeted by the young men that park the cars. He was very polite and told me to park the car and go in for reservations. The young lady greeted me at the desk was very polite. She gave me my room keys, I started for the room. On the way…MoreReportHelpful?Thank j0ycetayl0r COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThis is great to hear that our staff is genuinely cares for our guests. Thank you for your kind words about the hotel and staff. We look forward to you returning in the near future and exceeting your expectations again.MoreShawn SLevel Contributor9 reviews3 hotel reviews

This hotel has easy access to the coastline. It's clean and definitely is worth the stay! It's right down the street from the pier and many local hotspots. The pool area is beautiful! The staff are friendly and helpful. We always came back to a clean room! Vanessa made sure we had a spotless room and if we ran into…MoreReportHelpful?Thank Shawn S COtravler77, Manager at Hilton Galveston Island Resort, responded to this reviewThank you so much for letting us know of the experience you had and the service you received especially from Vanessa. I will be sure and let the Housekeeping Director know so she can be praised. Thank you once again and we look forward to you visiting in the near future.MorePreviousNext123456…187Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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