Holiday Inn Express Hotel & Suites Galveston West – Seawall Reviews

Holiday Inn Express Hotel & Suites Galveston West – Seawall Hotels Reviews

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779


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A very uncomfortable night for us was saved by Edward Garcia this last weekend. We had booked at the place next door because photos of the hot tub looked great and there was no mention that they were under construction. For many reasons it was impossible for us to stay there & I frantically called over to the Holiday Inn…MoreReportHelpful?Thank lmleisher Robert FWarner RobinsLevel Contributor6 reviews3 hotel reviews3 helpful votes

Stayed for two nights due to a family emergency. There was mold in the ceiling of the room. I informed the front desk the next morning and they said they would look into it. When I returned that evening, nothing had been done. I asked the front desk about it and they knew nothing about my complaint. They did inform…MoreReportHelpful?Thank Robert F TravelingTexanLadyLevel Contributor23 reviews8 hotel reviews13 helpful votes

Room was musty. Carpet felt damp.They need dehumidifiers in the room for sure.I think this is a problem with all hotels on the seawall.Room was 1/2 painted.There was never any cinnamon rolls all 4 days we were there.No meat at breakfast.When you walk across the seawall blvd – there isn't a beach!!!You have…MoreReportHelpful?1Thank TravelingTexanLady melindala2016OklahomaLevel Contributor7 reviews

Grown woman- took my Mom, and older sister for a quick get away. Right on the wall- in a front suite- looking out over the ocean, with a little balcony. Timing was great- weather was warm enough to swim, yet the crowds were gone. 🙂 Hotel made us feel very welcome!You can easily cross the street to walk along…MoreReportHelpful?Thank melindala2016 Bart JKansas City, MissouriLevel Contributor57 reviews22 hotel reviews13 helpful votes

Good location at the west end of the Galveston seawall with plenty of parking. Breakfast starts at 6am and lasts until noon on weekends – Yeah! The hotel is a bit dated and there does seem to be some mildew smell in places, but the balconies are great and the prices were low when the cruise ships weren't boarding. Staff…MoreReportHelpful?1Thank Bart J IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewDear Bart J,Thank you for your recent stay and for taking the time to write a review of our hotel. We always strive to provide our guests with comfortable accommodations and we regret that we did not meet some of your expectations. Allow me to apologize for any inconvenience you may have experienced due to our housekeeping services. Rest…MoreAndrea HBrenham, TexasLevel Contributor39 reviews8 hotel reviews5 helpful votes

This hotel is on the west side of the island near Jimmy's pier. It was quiet and very clean. The staff was friendly and helpful. The hotel could use some repairs from normal damp and humid conditions that has caused some wear and tear. Also had ample parking downstairs. Overall a good option for the price. We would stay there…MoreReportHelpful?Thank Andrea H IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewDear Andrea H,Thank you very much for taking the time to share your recent experience with us. We are delighted to read that your overall stay was enjoyable and found our staff to be friendly and helpful. We appreciate your comments on the aspects of the hotel that need updating and rest assured, this will be shared with management…MoretexascandyAustin, TexasLevel Contributor21 reviews11 hotel reviews22 helpful votes

We checked in to our room and on inspection there was poop attached to the wall of the toilet (gross!), the sink had coffee stains and hair, and at least one of the pillows had hair on it. We went to speak to the girl at the front desk, who was very nice, and she told us that housekeeping had…MoreReportHelpful?1Thank texascandy IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewDear texascandy,Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of the rooms you were…MorejsmytherColumbus, OhioLevel Contributor65 reviews30 hotel reviews66 helpful votes

Just for perspective, we have spent many, many nights in various HIE hotels across the country in the last 18 months. This property's rooms are at the bottom of the list based on our experience this September.We started in room 320. The humidity was so bad the bathroom door had split open and would not close. It was leaking…MoreReportHelpful?Thank jsmyther Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewFirst of all thank you so much for your feedback, and being a loyal Spire reward member.I am very sorry that your stay with us was riddled with problems. Being so close to the Gulf indeed makes it very hard to combat the humidity that we have here. I have been diligently combating the issue and hope to have…MoreCdevollLevel Contributor41 reviews8 hotel reviews5 helpful votes

I specifically booked this hotel for the "free parking and shuttle" advertised by the city. After booking, I also called the hotel to confirm this. On checkin, I was told that the parking and shuttle would be booked separately and would cost $50. I was directed next door to the La Copa Inn for booking. Paid the $50 fee and…MoreReportHelpful?Thank Cdevoll Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewWe are very sorry if there was any misunderstanding or miscommunication on our end. We have been assisting our guest for over 6 years here with shuttle service. It has always been $50 dollars for car storage and transport to the port and back. Our property offers it to our guest staying so that they can have that convenience and…MoreportchygalBedford, TexasLevel Contributor62 reviews11 hotel reviews42 helpful votes

We booked 1 night for a cruise, it was one room on the 4th floor. I don’t know why they rent this room, it’s extremely damp, and it has mold on the ceiling, frankly renting a room which has mold is a hazard to people’s health.The room was so damp, our brand new passport curled up at the edges…MoreReportHelpful?1Thank portchygal IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West – Seawall, responded to this reviewDear portchygal,First of all, thank you very much for your recent stay at our hotel. We apologize for any inconvenience the condition of the room assigned to you and shuttle service may have caused you.. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor…MorePreviousNext123456…29Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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