Gatlinburg Town Square Resort By Exploria Resorts Hotel Reviews

Gatlinburg Town Square Resort By Exploria Resorts Hotel Hotels Reviews

Address: 414 Historic Nature Trl, Gatlinburg, TN 37738-3300


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We have to evacuate due to the fire in Gatlinburg. We were notified in person by the resort staff which aallowed us to have the extra few minutes to get out safely with our belongings with the entire party. We are grateful for thatReportHelpful?Thank christinetc2016 Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello Christine,I'm so happy you and your family were assisted by staff during the recent evacuation of Gatlinburg. On the behalf of our entire team, thank you for staying with us, and we hope to welcome you back to Gatlinburg soon.Sincerely,NatalieExploria ResortswilliamterryhSomis1 review

Place need updating, would have liked a welcome meeting to go over what is in the area. Poor emergency warning for guests and evacuation procedures. Poor communication as to when items left behind will be shipped.MoreReportHelpful?Thank williamterryh Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello William,Thank you for your feedback on your recent stay. As you are probably aware, the visitors and residents of Gatlinburg were given very little warning of the wildfire situation. Our team did a door-to-door notification to notify the entire resort and we are happy everyone was able to leave Gatlinburg safely when the order was given to evacuate…Moreneilsc2016Fleming2 reviews

The room was clean and comfortable. Lots to do in the area and surrounding area. Would recommend this to anyone and everyone. Gatlinburg isn't a must Vaca for everyone if possible. I hope that we can go back to visit again some day soon.ReportHelpful?Thank neilsc2016 tourbugGreenvilleSCGreenville SCLevel Contributor4 reviews3 hotel reviews2 helpful votes

The condos are well furnished and comfortable. We enjoyed our stay until the fire came. Our unit filled with smoke. We called and asked for evacuation procedures and were told we would be notified if it became necessary to evacuate. DIDN'T HAPPEN!! At 8:45pm we received a knock and were told to get out now. We learned later they were…MoreReportHelpful?Thank tourbugGreenvilleSC Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello from Exploria Resorts,Thank you for your feedback on your recent stay. I'm glad you enjoyed your stay for as long as it lasted! I know wildfires are not in anyone's vacation plans. Thank you for mentioning great service from our Gatlinburg Town Square staff when you retrieved your belongings. We're proud of our staff and their continued hospitality…MoreSherhartKannapolis, North CarolinaLevel Contributor21 reviews6 hotel reviews10 helpful votes

I stay here on most of my trips to Gatlinburg. Very nice location, convenient to downtown. The rooms are roomy and comfortable. Each room has a fireplace, refrigerator and microwave. I feel so at home here. They offer activities daily for guest. Great pool, playground, and basketball court. I highly recommend this place.ReportHelpful?Thank Sherhart 896donaldwHickory1 review

We enjoyed our time there, but the wildfire cut our time short. Hope all is well at the Resort as all of our belongings are still there. We think that after all the rooms have been updated, you will truly be on our list of places to visit. We have always enjoyed the Smokies. We look forward to returning very…MoreReportHelpful?Thank 896donaldw Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello from Exploria Resorts,Thank you for the feedback on your recent stay. I'm glad you enjoyed your stay, and I'm so sorry the wildfire situation cut things short! The resort is being prepared to reopen now, and we look forward to welcoming you back. Do you still need assistance retrieving your belongings? If you haven't spoken with anyone yet,…MoreDennie O HSelmerLevel Contributor1 review

It was a very enjoyable vacation. The rooms were clean & help very nice & courteous. Would recommend to anyone. We have been owner since early 90's and go every year. Lots of things to do and most beautiful scenery you can see.ReportHelpful?Thank Dennie O H Lee MKennerLevel Contributor4 reviews

Everything was going along as expected and having a great week of thanksgiving even to include "Black Thursday/Friday which started at 6pm on thur. I do believe that I will wait it out and go to the Tangier Mall between 1 & 6 am to get some things less crowded and they stock up always but you don't have to…MoreReportHelpful?Thank Lee M 332paulrbHolmes Beach1 review

Stayed one night before being evacuated due to fires. I had to leave all my belongings behind. I tried to contact the resort but no answer. Then called main office and was told they did not know how I would get my things out. Payed $90 per night for 4 nights hotel in Knoxville, before I could return to get…MoreReportHelpful?Thank 332paulrb Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello from Exploria Resorts,Thank you for sharing feedback on your stay. I know that being evacuated due to wildfire is no one's idea of a vacation. On behalf of our entire team, please be assured we did everything we could to ensure the safety of our guests, owners and staff during the recent emergency situation in Gatlinburg. The entire…MoreDacia623West Palm Beach, Florida2 reviews

Our 2 bedroom unit was updated a bit still didn't look like the pics online or our book. The kitchen has a mini oven. More like you'd find in a studio. Our unit has not been properly cleaned after updating. We called and they rectified the stituation immediately. So major points for that. It is very closed walk to downtown…MoreReportHelpful?Thank Dacia623 Natalie R, Social Media Specialist at Gatlinburg Town Square Resort By Exploria Resorts, responded to this reviewHello from Exploria Resorts,Thank you for taking the time to leave feedback on your recent stay. I'm happy to see you had a good experience with our friendly staff and that they were able to fix the oversight with your unit. I'm also glad you enjoyed the resort's short walk into downtown Gatlinburg, and the Smoky Mountains. We look…MorePreviousNext123456…180Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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