Mountain Shadows Log Home Resort Hotel, Gatlinburg Reviews

Mountain Shadows Log Home Resort Hotel, Gatlinburg Hotels Reviews

Address: 1901 E Parkway, Gatlinburg, TN 37738-5950


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This has been a nightmare. We rented 1606 Bobby's Hideaway at Mountain Shadows Resort for us and my family. The bedroom my children were to sleep in has dust mites. They covered my children and they had scratch marks all over their bodies. They didn't sleep at all. They had to get a room at the Marriott Inn. The coffee…MoreReportHelpful?Thank daizzi678 Elizabeth RBirmingham, AlabamaLevel Contributor22 reviews3 hotel reviews6 helpful votes

We get away with several couples every year and have always loved Mountain Shadow Resort. But this time we stayed at Tranquillity and we were very unhappy. The dishwasher was broken as well as the drawer to the stove. The refrigerator did not have much storage because parts were missing on the door to make it usable. When someone on…MoreReportHelpful?Thank Elizabeth R tdolly2Mishawaka, IndianaLevel Contributor14 reviews3 hotel reviews1 helpful vote

We and our friends stayed here and had a nice cabin!!!! Easy parking comfy beds a real nice set up. Hot tub, also jacuzzi bath tub and pool table. Swimming pool was available but is t was a little chilly for the hot tub and pool. Close to shopping and downtown Gatlinburg and Pigeon Forge.ReportHelpful?Thank tdolly2 MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewThank you so much for your comments about your cabin and stay. Much appreciated!yellowjacket43011Grove City, OhioLevel Contributor5 reviews

This cabin should not be rented out period !!!Shower and tubs nasty everything dusty bugs on end table and on floors and baseboards. Pillows on bed are as flat as flat can be . Water damage stains on ceiling in bedroom !! Not much lighting in kitchen only had 1 bulb out of 3 working in the ceiling fan…MoreReportHelpful?Thank yellowjacket43011 MountainShadows, Director of Sales at Mountain Shadows Log Home Resort, responded to this reviewWe deeply regret this guest’s disappointment and apologize for not being able to make them happy during their stay, though a sincere effort was made. In responding to reviews we most often make it a point not to be defending any turf, and in this particular case do not intend to either. That being said, the scolding herein about the…MorePamela PGreenback, TennesseeLevel Contributor14 reviews6 helpful votes

I rented a cabin for 3 nights. The home was beautiful, but all that beauty was pushed to the back of my mind as I started to notice how dirty the cabin actually was.The downstairs king bed had used sheets!! There was black and white animal hair all over the fitted sheet and the underside of the flat sheet….MoreReportHelpful?2Thank Pamela P tmr391Level Contributor4 reviews

Checked into Tranquility cabin at 6pm after a 13 hour drive only to find the kitchen had not been cleaned. Counter dirty with sesame and poppy seeds, other crumbs and food that had to be scraped off the counter, coffee pot and filter basket dirty, top of the refrigerator dirty with food crumbs and dirty sponges in the sink. Floors…MoreReportHelpful?Thank tmr391 MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewWe want to apologize for the problems you experienced in your cabin and for our staff’s inability to correct matters to your satisfaction.MoreAnthony CLevel Contributor15 reviews5 hotel reviews6 helpful votes

My new bride and I stayed with Mountain Shadows as apart of wedding package. We stayed 3 nights, check in with smooth and easy. The man at the desk recommended several good pizza places in the area as it was a bit late and gave excellent directions to our cabin.We stayed in the Cabin titled Hunny Home. This is…MoreReportHelpful?Thank Anthony C LindsayNjoe429Level Contributor92 reviews4 hotel reviews8 helpful votes

My family all went to Gatlinburg to have some quality time together and this was the best place. It is right on the mountain and the cabins are beautiful. It had plenty of room and next week we will be back, this place was amazing!ReportHelpful?Thank LindsayNjoe429 MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewThanks so much for your comments. We’re so glad you found everything to your satisfaction including your cabin’s amenities and setting as well as our Resort’s nearby attractions and activities.jroriansGatlinburg, TennesseeLevel Contributor6 reviews1 helpful vote

Just a couples miles from downtown Gatlinburg, secluded enough to give you a relaxing and peaceful stay but close enough to downtown you can enjoy downTown too! Better than just a hotel room, you have a full kitchen, hot tub, balcony, pool, and a washer/dryer!ReportHelpful?1Thank jrorians FlyPA12St Charles, ILLevel Contributor32 reviews17 hotel reviews19 helpful votes

This was our first trip to Gatlinburg. The log cabin exceeded our expectations for our family of four. Well appointed from the kitchen to the hot tub and pool table to entertain everyone's needs. Each room included flat screen tv's with satellite tv, and wifi throughout. The pool was just a short 2 minutes from our cabin. Food City 24…MoreReportHelpful?Thank FlyPA12 MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this reviewThank you for your kind comments about your cabin and our Resort. Our location is certainly a big advantage for our guests with it proximity to services they need as well as all the things they wish to see and do. We look forward to having you back for another visit.MorePreviousNext123456…11Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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