River Edge Motor Lodge Motel, Gatlinburg Reviews

River Edge Motor Lodge Motel, Gatlinburg Hotels Reviews

Address: 655 River Rd, Gatlinburg, TN 37738

This was our 9-10th time to stay here; I've lost count! We take our trip to Gatlinburg every November. We love it. The location is great, and the setup of the room works so well for us. The staff is always friendly and helpful.ReportHelpful?Thank janet_chambers07 Lisa MLevel Contributor5 reviews4 helpful votes

It was in need of a little updating but our view of the river road was great on our balcony. It was walking distance to everything downtown if you like to walk. If not a trolley stop was near. We quickly could walk to everything as long as you walked from river road. The free breakfast wasn't fancy but had…MoreReportHelpful?Thank Lisa M kmoore924YORK1 review1 helpful vote

We have continued to stay here due to the cleanliness, location, competitive prices and the friendly staff. We have already booked our New Year's Weekend while on our Anniversary weekend so we will definitely be back soon.ReportHelpful?1Thank kmoore924 louisianabarron1983Hammond, Louisiana1 review

Great place very clean super friendly staff great value right in gatlinburg one block from obergatlinburg gondola and two blocks from main strip everything within walking distance will definitely will be staying there againReportHelpful?Thank louisianabarron1983 River Edge M, Front Desk Agent at River Edge Motor Lodge, responded to this reviewDear louisianabarron1983,Thank you for your review! We are pleased to hear about your awesome experience! We are excited to have you back and hope that your next visit is just as wonderful!Desaray SparksFront Desk AgentLroberson122 reviews

I went in not expecting much, because we got a good value, but it was rough. We payed $89/night for a $29/night experience. The outlets and switches were from 1960, so hair products, chargers, etc don't stay plugged in. Theres minimal hot water (you share the same heater as other guests). The bathroom had LOTS of black drain flies, and…MoreReportHelpful?Thank Lroberson12 River Edge M, General Manager at River Edge Motor Lodge, responded to this reviewDear Sir or Madam,Thank you for your recent comments. The motel is under new management and we are investigating each one of your complaints. Renovation construction will begin at the beginning of 2017. Customer satisfaction is very important to all who are involved with the property. We are striving to correct any inconvenience you might have experienced.MoreSamWilson85Cullman, AlabamaLevel Contributor17 reviews5 hotel reviews2 helpful votes

I will never stay at this hotel again. The ceiling above the shower was falling in and had black spots on it. We had no hot water both mornings. The first morning there was so little hot water I could not take a shower, I just washed off with a rag and put my hair up. The free wifi should…MoreReportHelpful?Thank SamWilson85 River Edge M, General Manager at River Edge Motor Lodge, responded to this reviewDear Sir or Madam,Thank you for submitting your concerns to my attention. The property is under new management and want to assure you, the customer, that we are sorry for any inconvenience you might have experienced. Renovation of the property is scheduled for January, 2017. We have had no complaints of the wifi and am sorry that you had…More4SeasonWandererNorth CarolinaLevel Contributor46 reviews9 hotel reviews9 helpful votes

The hotel staff are incredibly friendly while being quick and efficient at what they do. The breakfast room is small with limited choices for the continental breakfast, but who can complain when it's clean and free! The rooms are dated, but they are a decent size, clean, and quiet. It's a motor lodge, it's not a 5 star hotel. For…MoreReportHelpful?Thank 4SeasonWanderer River Edge M, Guest Relations Manager at River Edge Motor Lodge, responded to this reviewDear 4SeasonWander,Thank you for your review, as we are so pleased you had such a great experience! And yes, our hotel is an older one that is in a prime location. We have a staff that is rather new and very dedicated to making you feel welcomed and ensuring that you enjoy every minute of your vacation. I hope…MoreCindy HFort Payne, AlabamaLevel Contributor4 reviews3 helpful votes

We booked one night at the River Edge Motor Lodge on Veteran's day weekend, the staff at the front desk was friendly and helpful. The room was clean and comfortable. The location was great, so close to everything but off the main, busy, downtown street. The only negative thing is that the shower head in the bathroom needed to be…MoreReportHelpful?Thank Cindy H River Edge M, Guest Relations Manager at River Edge Motor Lodge, responded to this reviewDear Cindy H,Thank you for taking the time to give us a review! We are please to see you enjoyed your stay with us and would like to invite you back to stay with us again! We apologize for the shower head being a trouble to you. We will be undertaking renovations during the winter to update our establishment…MoreAileen KLevel Contributor15 reviews1 helpful vote

My best friend and I decided to do a road trip to Gatlinburg. We couldn't ask for a more helpful staff. We were lost on the highway late at night. The front desk clerk gave us great directions. The room was simple, clean and comfortable. The location was great. As we were leaving, we forgot my friends Lupus medication. She…MoreReportHelpful?Thank Aileen K River Edge M, Manager at River Edge Motor Lodge, responded to this reviewDear Aileen K,I'm so happy you and your friend had such a comforting trip and that we could assist you! We look for ward to your revisit in the summer as we will of gone under construction and will have a new look by then! Our remodeling will start in December and finish in the spring, just in time…MoreTina SCincinnati, OhioLevel Contributor8 reviews

The hotel staff was very friendly but this hotel is in desperate need of a remodel. My husband and I took cold showers the first couple of days because the hotel was full and apparently they only have one hot water heater and cannot handle a full hotel. The beds were uncomfortable and our room wasn't clean when we arrived….MoreReportHelpful?Thank Tina S River Edge M, Manager at River Edge Motor Lodge, responded to this reviewDear Tina S,We are very sorry to hear of the trouble you had upon check in and also with the hot water. These are issues we are concentrating on correcting through remodeling this coming winter. We always look forward to our repeat guest and hope to see you again once we have updated and remodeled our perfectly located establishment!…MorePreviousNext123Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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