Smoky Mountain Cabins Hotel, Gatlinburg Reviews

Smoky Mountain Cabins Hotel, Gatlinburg Hotels Reviews

Address: 338 Baskins Creek Rd, Gatlinburg, TN 37738-3540


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We booked our cabin about 4 months before travel. It just so happens our weekend we booked for was the weekend after the terrible wild fires. We called/emailed Tuesday when we heard and they said they are sticking to normal cancellation policies which means we couldnt cancel and get a full refund. so 2 days later on Thursday(the day before…MoreReportHelpful?Thank Jerica G JohnMilton_TCharlotte, North Carolina1 review

I have checked into the Cabins of the Smoky Mountains, at Villa Pallazo cabin # 2861.During the check in, the front desk operator guided us to a wrong address due to which we reached our cabin late in the night, she should have been given proper training about addresses at your villa.2. The Hot tub was not at all…MoreReportHelpful?Thank JohnMilton_T Allison K1 review

After booking a 6 bedroom cabin with this company in August I was notified in October that we would have to add 3 nights or cancel due to not meeting the nightly minimum for Thanksgiving. We were staying the weekend after Thanksgiving until Monday, not sure how that's still Thanksgiving but still, why do you wait 2 months before notifying…MoreReportHelpful?Thank Allison K harleyornuttnIndianapolis, IndianaLevel Contributor2 reviews

We were on our honeymoon and had the worst stay ever. Definitely not worth the money. The place was dirty, blinds were in shambles, when we needed privacy we had to hang towels over the window. The floor in the living room felt and sounded like it was going to break apart. The grill was so rusted out it wouldn't…MoreReportHelpful?Thank harleyornuttn venomusmcCentreville, Virginia1 review

While there is a good view, that's about it. The oven didn't work, the printer had no ink, we waited roughly 45 minutes just to check-in. While waiting to check-in, my wife and I heard a man with a group of 16 in a 32 person cabin that featured enough seating for 6 people to eat. On top of that…MoreReportHelpful?Thank venomusmc Jeanette V1 review2 helpful votes

They get 1 star because they must get something for me to post this review. Otherwise, they would get zero. We booked our cabin, 2 weeks later we get an email from them saying we either rent for 2 more days (at $800+ a night) or we have to cancel because we don't meet their 5 day min. We asked…MoreReportHelpful?2Thank Jeanette V TrinaEJ13Louisville, Kentucky2 reviews

Had squirrels in the duct work my whole visit . Very irritating hearing something running , chewing & scratching in the walls . Called maintenance the whole 3 days , they came out scared it away but didn't cover the space from where it was entering so it came back every night . Kept calling guest services and they didn't…MoreReportHelpful?Thank TrinaEJ13 reetardoBryan, Ohio2 reviews1 helpful vote

Our experience with this cabin rental company was atrocious! Our first cabin was 30 minutes out of pigeon forge. I got stabbed with a piece of glass that was left on the rug, and the cabin was infested with COCKROACHES!! Not to mention the scorpion we found in the bathtub. It took 3 calls starting at 6am, and 1 stop…MoreReportHelpful?1Thank reetardo Foram P1 review

We stayed here in August 2016. It has terrible customer service. We were without AC and water for half day. NO HAIR DRYER provided in cabins, which is even provided in any of the cheapest hotels. The customer service have no information of pools. FREE TICKETS are just for advertisements, they will only give one free coupon for acquarium, rest…MoreReportHelpful?Thank Foram P Jake SLevel Contributor1 review1 helpful vote

Unfortunately, Sweet Dreams, the cabin we rented, was more like a nightmare! Too bad too, because this place could be a nice place to stay, but no quality control forces me to give your company a bad review. After driving 8 hours of a 10 hour trip to the destination, management informed us of an issue with the lock on…MoreReportHelpful?1Thank Jake S PreviousNext123456Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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