The Edgewater Hotel, Gatlinburg Reviews

The Edgewater Hotel, Gatlinburg Hotels Reviews

Address: 402 River Rd, Gatlinburg, TN 37738-3200


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The room was very nice,it was extremely clean. we called ahead and they were nice enough to have our fireplace lit when we arrived. The breakfast was very good. The girls at the front desk were extremely nice.You could not find better employees anywhere.Robbie,Roberta,Sue and Lisa do their very best to make you feel at home.The Edgewater is blessed to…MoreReportHelpful?1Thank Doug J joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for posting regarding your stay. Your comments are appreciated especially during this difficult time. We hope to host you again when we can open again after the wildfires in the Gatlinburg area and begin to take reservations again. Thank you again for your patronage.MoreTamara S1 review

The rooms are a little dated, they have rooms with fireplaces and jet tubs, we had to change rooms due to the mountain view no problems at all had a river view in less then 10 minutes, all rooms have 4 cup coffee makers, a min frig and microwave big plus. The hotel could use some paint, the pool was…MoreReportHelpful?Thank Tamara S joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for reviewing your stay at the Edgewater. We appreciate your choosing the Edgewater and are glad you enjoyed your time here. We hope to be able to host you again soon.Best Regards,Morescott42946Madison, AlabamaLevel Contributor20 reviews9 hotel reviews

We go to the Great Smoky Mountains several times a year (hiking and to photograph) and usually stay at the 'other end' of the park in Townsend. This time we popped into Gatlinburg for a couple of days on our way home from a visit in Pennsylvania. This is our first stay at the Edgewater and while it was better…MoreReportHelpful?Thank scott42946 joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for choosing the Edgewater Hotel during your recent stay. I apologize for any inconvenience you experienced during your stay. I will discuss your comments and concerns with our Management Staff so we can take steps to improve our continental breakfast quality and I know we are already working to improve our internet connections.Thank you again for your…MoreDW1LouisvilleLouisville, KentuckyLevel Contributor11 reviews6 hotel reviews6 helpful votes

We have stayed at the Edgewater Hotel for many years when vacationing in the Great Smoky Mountains (Gatlinburg). We love the location. If you go, be sure you ask for the river view (the mountain view is not great as the hotel is basically built into the side of a mountain). The hotel is located on River Road, one block…MoreReportHelpful?Thank DW1Louisville joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for reviewing your recent stay at the Edgewater. I appreciate your comments and concerns. We do have a pool renovation among other things slated for 2017. The pool work begins in January and will last a couple of months. Also, we try to have our waffle makers out all the time, but when we are full, we sometimes…MorerkecatRoanoke, VirginiaLevel Contributor35 reviews17 hotel reviews35 helpful votes

The location is great within walking distance of everything. Beyond that, someone needs to sink some money into a major renovation and cleaning. There's peeling paint everywhere (even the elevators!) and carpets are stained. Feet turned black from the dirty carpet. Broken patio door latch, rusted heat/at unit, stained sheets….. I truly wish it was better. Even the elevator shaft…MoreReportHelpful?Thank rkecat joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for your review of the Edgewater. I appreciate the honesty in your comments and I apologize for your negative experience. We do have several areas of the hotel to be renovated in 2017 beginning in January with our pool area. The process will be ongoing throughout the year. I hope you will consider giving us another opportunity to…MoreebitnerEllettsville, INLevel Contributor20 reviews5 hotel reviews16 helpful votes

We've stayed at this hotel MANY times and we have always liked it. However, on this trip we just had (November 9th – 12th, 2016) we were not nearly as happy with the stay. But first let me start off with some positives.1) The parking is tight but very doable and is covered. A definite plus for any hotel…MoreReportHelpful?Thank ebitner joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for reviewing your recent stay at the Edgewater. I appreciate all of your comments and am sorry I did not have an opportunity to speak to you during your stay. I will make sure the room you stayed in is thoroughly checked out and repaired as needed. You are correct regarding the internet. We had several issues that…MoreJamey CLevel Contributor8 reviews

The only issues we had with the hotel was that there was carpet surrounding the jacuzzi so it would easily be soaked. There also was only two outlets for the whole room and they both were taken up with the lights, tv, mini fridge, microwave, and cable box. The room was clean and was well stocked. The towels were kind…MoreReportHelpful?Thank Jamey C joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for your review of your recent stay at the Edgewater. I appreciate your feedback. I will discuss all of your comments and concerns with our management staff to take appropriate action to resolve all issues.Thanks again for choosing the Edgewater.Best Regards,MoreLinda ZCincinnati, OhioLevel Contributor1 review1 helpful vote

We have stayed here many years ago. Location is great but looks like there have been no improvements ever made since then. The breakfast was ok but if you stayed longer than two days you had the same thing. Day one was sausage, eggs and biscuits. Day two we decided to eat breakfast out so we left our room around…MoreReportHelpful?Thank Linda Z joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for taking the time to review the Edgewater. I apologize for the negative experience you had while here. We do try to change our continental a bit each day, but I will discuss the rotation with our breakfast attendant to be sure everything's being rotatedproperly. Thank you again for your review. I hope you will decide to…MoreJoe BTampa, Florida, United StatesLevel Contributor6 reviews5 hotel reviews6 helpful votes

We stay here at least once a year. The location is perfect. Love the view of the river. Easy access. I've seen reviews that don't make sense. This may not be Trump Towers or the Hilton, and if you are that picky, there are other places that you can stay for twice the money if that makes you happy. But,…MoreReportHelpful?1Thank Joe B joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for your positive remarks regarding your stay. I will pass on your comments to our front desk staff. I know they will also appreciate your patronage as I do, and look forward to your visit next year.Best Regards,MoreAshraf HNashville, TennesseeLevel Contributor250 reviews29 hotel reviews52 helpful votes

The only positive thing in this hotel is location, otherwise it is old, smelly not clean. Carpets has stains, bathrooms in the rooms not clean. Even the lobby is very smelly. Parking is bad and small. Breakfast is terrible. Avoid, I would not recommend this hotel. It is even not cheap. Will ruin your trip to Gatlinburg.ReportHelpful?1Thank Ashraf H joann001, Front Office Manager at The Edgewater Hotel, responded to this reviewThank you for your post. I sincerely apologize for the negative experience you had at the Edgewater. If you would contact us, I would like to speak to you regarding your experience.Sincerely,PreviousNext123456…87Updating list… Questions? Get answers from hotel staff and past guests. Ask a question Related hotels…

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